Dear Valued Customer, Gemco, an ISO9001 company, is continually striving to provide superior service and quality as a World Class Supplier of Tumble Blenders, Vacuum Tumble Dryers and Spherical Disc Valves. We are very interested in knowing your opinion on how Gemco has been doing to help satisfy your requirements in all areas of our business. In order to continually improve our services, we are requesting that you register your Gemco equipment and answer a few survey questions. In return for the completed survey, Gemco will issue you a coupon for 10% off, up to $1,000, on your next parts and service order (click here for example). Thank you in advance for giving Gemco this opportunity to serve you better. What is your email address?     1. Please list your Gemco equipment by the following: a serial number b. type c. capacity d. shape       2. Is the equipment currently in use? pick yes or no yes no       3. at which facility is the equipment located?   address   city   state   zip       4. if the equipment is not currently in use, when do you expect the unit to be put into production?       5. have you had any problems with the unit? If so, please explain in detail:       6. Was the problem resolved and was Gemco inv loved with helping you with the solution?     pick yes or no yes no       7. Will you maintain a stock of the recommended spare parts for your machine?     pick yes or no yes no 8. when you order spare parts, what, in your opinion is an acceptable deliver time frame?   24 hours 48-72 hours 1 week 2 weeks     9. please list the following personnel that are at your facility:     maintenance supervisor production supervisor safety director Please indicate the applicable Rating for each item with 1 being poor and 5 excellent: Product How would you rate the Gemco equipment?   Overall Quality 1 2 3 4 5   Design Function 1 2 3 4 5   Appearance/Aesthetic 1 2 3 4 5   Reliability 1 2 3 4 5   Value 1 2 3 4 5 Service How would you rate our service personnel both in-house and field personnel on the following points?   Capability 1 2 3 4 5   Knowledge 1 2 3 4 5   Courtesy 1 2 3 4 5   Helpfulness 1 2 3 4 5   Promptness 1 2 3 4 5 Sales and Application Assistance How would you rate our personnel on the following points?   Knowledge 1 2 3 4 5   Responsiveness 1 2 3 4 5   Helpfulness 1 2 3 4 5   Courtesy 1 2 3 4 5 Service Programs What interest do you have for the following Service Programs?   Engineering 1 2 3 4 5   Preventative Maintenance Programs 1 2 3 4 5   Operator Training 1 2 3 4 5   Maintenance Training 1 2 3 4 5   Spare Part Stocking 1 2 3 4 5   IQ-OQ 1 2 3 4 5
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